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Terms and Conditions: Return and Shipping Policy

Please read the following terms carefully before placing your order. By purchasing from us, you agree to our return and shipping policies outlined below.

Return Policy

Return Eligibility

  • You may request a return within 7 days of receiving your order.
  • To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Items that are damaged, used, or not in original condition will not be eligible for return.

Return Process

  1. Initiate a return request within 7 days of receiving your order by contacting our customer service team.
  2. Once approved, you will receive detailed return instructions, including the return shipping address.
  3. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Refund Process

  • After receiving and inspecting the returned item, we will process your refund within [X] business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees are non-refundable, except in cases where we are at fault.

Non-Returnable Items

  • Personalized or customized products cannot be returned unless they arrive defective or damaged.
  • Final sale or clearance items are non-returnable.

Shipping Policy

Shipping Methods & Delivery Time

  • We offer standard and expedited shipping options.
  • Delivery times vary based on the shipping method and destination. Estimated shipping times:
    • Standard Shipping: [X] business days
    • Expedited Shipping: [X] business days

Order Processing

  • Orders are processed within [X] business days after payment confirmation.
  • A tracking number will be provided via email once your order has been shipped.

Shipping Delays

We make every effort to deliver orders on time, but we are not responsible for delays due to:

  • Weather conditions
  • Shipping carrier issues
  • Customs clearance procedures

International Shipping

  • International orders may be subject to customs duties, taxes, and fees, which are the buyer’s responsibility.
  • These charges are not included in the product price or shipping cost.

Incorrect Shipping Address

  • Customers must provide accurate and complete shipping details.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned due to an incorrect address, additional shipping charges may apply for re-shipment.

By placing an order, you acknowledge that you have read, understood, and agreed to our Return and Shipping Policy. We reserve the right to update or modify these terms at any time without prior notice.

For any questions or concerns, please contact our customer support team.